Customer services consultant
To increase the support for the pre- and post-sales processes we are looking for a customer services consultant, with a proven track record in a similar role. The consultant will be mainly operational in the Benelux area, based at the head office in Antwerp, with occasional travel to prospects and customers around the world. The consultant will report to the customer services manager and work in close cooperation with the sales team and partners.
As a consultant you will:
Assist the sales team during pre-sales activities:
Product positioning in business processes
Give technical product demos
Give presentations
Assist the customer during the architectural and design phase of the integration projects
Assist the customer with product installation and integration projects
Assist the customer during support calls
Deliver technical product training
Qualifications:
Affinity or background in IT in general, IT architectures and software development
Knowledge about document management is a pro:
Output communication processes (print, mail, portal ...)
Workflow
Document archiving
Experience in customer service role and commercial attitude
Positive drive and team player
IT technical skills:
Good XML knowledge
Java development experience
Multiple platform knowledge (Unix, Windows, iSeries, mainframe, ...)
Mail : info@semcor.be